---
title: "Support"
url: "https://oapi-poc.hdbank.work/en-support"
image: "https://oapi-poc.hdbank.work/_og/d/c_Ocean.takumi,title_Support,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwMDAwRjUifX19,p_Ii9lbi1zdXBwb3J0Ig,s_lv51hUnM10_njoXW.png"
---

☀☾

# Support

-   Contact: TMO (Nguyễn Anh Quân). Support hours: business hours, during the PoC.
-   Reporting incidents: include the `X-Correlation-ID` of the failing call for fast lookup.
-   FAQ: 401 = missing/wrong key; 403 = API not granted; 429 = over quota, wait per `Retry-After`.